Frequently Asked Questions

Everything you need to know about your leathercraft journey.

What are your shipping rates and delivery times?

We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and delivery times vary based on your location and the selected shipping method at checkout.

What is your return policy for leather and tools?

We accept returns on most unused items within 30 days of purchase. Please note that cut-to-length lace or leather hides that have been marked or cut by the customer cannot be returned.

Do you offer wholesale pricing for businesses?

Yes, we have a Business Advantage program that offers tiered pricing for professional leatherworkers and high-volume purchasers. Contact our support team to apply.

How do I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Can I change or cancel my order after it is placed?

To ensure fast delivery, we process orders quickly. If you need to change or cancel an order, please contact our customer service team immediately, though we cannot guarantee changes once the order has entered the fulfillment stage.